Missed calls are logged and linked to the customer’s record so that customer service personnel can quickly call them back. CRM integration increases productivity as you receive accurate activity reports as all calls are automatically logged without the need for the user to manually create the records. Integration with Salesforce, Microsoft Dynamics, Sage ACT!, SugarCRM, Google Contacts and Microsoft Outlook comes as standard with 3CX Phone System Pro. This integration saves businesses a tremendous amount of time since there is only one database to manage and any changes made to a contact on the Exchange side are automatically reflected within the 3CX Phonebook.
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This allows agents to see the customers name rather than a number, saving them time as they don’t need to identify who the customer is, plus it also reduces the customers frustration as they no longer need to explain who they are.
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Know Who’s Calling with Microsoft Exchange IntegrationģCX Phone System Pro seamlessly integrates with Microsoft Exchange Server as it queries contacts directly from the Exchange Server with 3CX’s phonebook, ensuring staff always know who’s calling.
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3CX Phone System Pro changes the agenda by providing your company with the modern call center features it needs to stay ahead of the game. Integrate 3CX Phone System Pro with your Microsoft Exchange 2013 phone book to instantly see who’s calling you and span 3CX’s Unified Communications features across offices by viewing the presence of your colleagues in other offices!Įnterprise-style PBX features are provided at a fraction of the cost, unlike proprietary phone systems that are either too expensive to purchase and maintain as well as being difficult to setup. Boost Productivity with 3CX Phone System Pro!īoost your company’s sales by providing superior customer service, reduce call costs and increase staff productivity with the 3CX Phone System Pro edition! 3CX Phone System Pro includes all the award-winning features of the Standard 3CX Phone System edition but also adds fantastic advanced call center features that are geared to step up your customer service and ensure your company stays ahead of the competition.